Last updated: September 2026
Unused items in their original packaging may be returned within 30 days of the delivery date. Items returned after the 30-day window will not be accepted.
To be eligible for a return, items must meet all of the following conditions:
The following items are final sale and cannot be returned:
To initiate a return, contact us at business@sigmacumlaude.com with your order number and the reason for the return. We will provide a return authorization and the return shipping address. Do not send items back without first obtaining a return authorization.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damaged in transit). We recommend using a trackable shipping method for your return.
There are no restocking fees for returns that meet the eligibility requirements above.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to the original payment method. Shipping charges (if any were paid) are non-refundable.
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund — no return required for damaged items in some cases.
If you receive the wrong item, contact us immediately. We will send the correct item at no charge and provide a prepaid return label for the incorrect item.
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the correct item.
Orders can be canceled before they have shipped. Contact us as soon as possible at business@sigmacumlaude.com. Once an order has shipped, it cannot be canceled and must be returned following the standard return process.
For return questions, please contact us: